Frequently Asked Questions
Everything you need to know about our hydration gear and accessories.
What is the warranty policy on CamelBak products?
We offer the Got Your Bakâ„¢ Lifetime Guarantee, which covers all reservoirs, backpacks, bottles, and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free ground shipping on all orders over $60 within the continental United States.
Are CamelBak bottles and reservoirs BPA-free?
Yes, all our bottles and reservoirs are 100% free of BPA, BPS, and BPF. We use high-quality materials like Tritan Renew and medical-grade silicone to ensure safety and durability.
How do I return or exchange an item?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. Items must be in new, unused condition with original packaging. Please visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installment payments.
How should I clean my hydration reservoir?
We recommend rinsing your reservoir after every use. For a deep clean, use warm water with mild soap or our specialized cleaning tablets, then use a reservoir brush to reach all corners and let it air dry completely.